Customer Help

Frequently Asked Questions

Products

What is my underwear size ?

Every body is different. Women come in different shapes and sizes. We try to provide as many sizes as our capacity allows. To find your right size, refer to our size chart available here.

If you can't find your size, or still have questions, please contact our team here and we will happily assist you.

How much liquid can my underwear absorb ?

Rêve menstrual underwear is highly absorbent and leakproof, with a capacity to absorb up to 5 tsp. This is the equivalent of 5 tampons of liquid. Our period underwear can be worn all day long, even on heavy days. For very heavy flow, we still recommend you to pair your underwear with the Rêve menstrual cup for a better comfort. 

How do I wash my underwear ?

Our underwear is made of chemical-free organic cotton. We recommend you to rinse and hand-wash them first to remove any excess liquid. They can be laid flat to air or tumble dry in the dryer. It is also safe to directly put them in the washing machine and dryer. For better results, use cold water and mild detergent in the washing machine, and tumble dry on low. Do not use softener, bleach, or iron. 

Can I put my underwear in the washing machine and dryer ?

Yes, Rêve underwear is washer and dryer safe. For better results, use cold water and mild detergent in the washing machine and tumble dry on low. Do not use softener, bleach, or iron. 

Orders & Shipping

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Returns & Exchanges

What is your Return/Exchange policy ?

All of our products are eligible for exchange or refund within 30 days after delivery. Wear and wash them as often as you'd like within that time frame. Take the time for your new underwear to mold to your shape. If you are unsatisfied with your purchase for any reason, please message our customer service here, and we will happily walk you through the next steps for a refund or an exchange.

Can I return underwear ?

No, for hygienic reasons, none of our underwear can be returned. However, if you are not satisfied with your purchase, we offer an exchange or refund within 30 days after delivery. Wear and wash them as often as you'd like within that time frame. Take the time for your new underwear to mold to your shape. If you are unsatisfied with your purchase, please message our Customer Happiness Team here, and we will happily walk you through the next steps for a refund or an exchange.

Can I exchange or receive a refund for items bought on sale or with a discount ?

Yes, all of our products bought on sale or with a discount are eligible for an exchange or refund within 30 days after delivery. Wear and wash them as often as you'd like within that time frame. Take the time for your new underwear to mold to your shape. Contact our Customer Happiness Team here, and we will happily walk you through the next steps for a refund or an exchange.

How do I get an exchange or refund ?

We are sorry to hear that you are not satisfied with your product. Please message our Customer Happiness Team here, and we will be happy to walk you through the next steps for a refund or an exchange.

Rewards

How do I join the Rêve Rewards Program ?

Joining the Rêve Rewards Program is as easy as 1, 2, 3! First, create an account here. Second, collect points and benefits offered through our loyalty program, and on each purchase. Third, redeem Rêve Points for discounts on your orders!

For more information on other ways to earn points and how to redeem your rewards, visit our Rêve Rewards Loyalty Program page, here. Otherwise, you can also use the rewards button at the bottom left-hand side of the page.

How do I earn points with the Rêve Rewards Program ?

Create an account and login before checking out of your cart. Every $1 spent on your purchase will reward you with 1 Rêve Point. The more you spend, the more points you earn.

For more information on other ways to earn points and how to redeem your rewards, visit our Rêve Rewards Loyalty Program page, here. Otherwise, you can also use the rewards button at the bottom left-hand side of the page.

How can I redeem my Rêve Points ?

Your Rêve Rewards points can be redeemed during checkout. Every 10 Rêve Points can be redeemed for $1 on your next purchase. 

For more information on other ways to earn points and on how to redeem your rewards, visit our Rêve Rewards Loyalty Program page, here. Otherwise, you can also use the rewards button at the bottom left-hand side of the page.

Do my Rêve Points expire ?

No, your points will not expire over time. They will be waiting for you until your next purchase. Happy shopping!

What happens to my Rêve Points if I return a product ?

If you return products for a refund, the points from purchasing those products will be deducted from your total.

Get In Touch

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